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FAQs

Texidium

  • What is Texidium

    Texidium is the top eReader platform for Canadian educational institutions. Used by over 30 schools across the country, the Texidium Platform puts your eTexts at your fingertips on any device, anywhere, and at any time.

    Available online and for all popular platforms (iOS, Android, Windows, and Mac OS), Texidium is designed with the student learning experience in mind and sets a new standard for accessibility and convenience.

  • What platforms and browsers support Texidium?

    The Texidium eReader for Windows is compatible with Windows 7 and later versions. (Note: Screen gestures are not supported. Use keyboard/mouse controls only.)

    The Texidium eReader for Mac is compatible with Mac OS X 10.9 and later versions.

    Texidium Online can be accessed using Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, and Internet Explorer 11. (Note: The online reader is not recommended for use on mobile devices. Use the app for iOS or Android instead.)

    The Texidium eReader for Android will work on any device running Android 4.4 (KitKat) or a more recent version.

    The Texidium eReader for iOS will work on any device running iOS 8 or higher. (Note: Changing screen orientation on an iPhone 6 Plus running iOS 8 may cause the Texidium application to crash. Upgrade to iOS 9 to avoid this issue.)

Working with Texidium

  • How do I print from an eText?

    To print content from an eText:

    1. Open the book from which you wish to print.
    2. Navigate to the section of the book from which you wish to print using the Table of Contents.
    3. Click the Print icon in the top-right corner of the screen.
    4. Choose one of the following options:
      • Print the entire section,
      • Print the page you are currently on (based on a print edition of the book), or
      • Print a specific page range (based on a print edition of the book).
    5. Click Print to begin printing.

    Important Notes:

    • Some eTexts do not allow printing. Others impose a restriction on the number of pages that can be printed from it. These restrictions are set by the publisher and vary by eText.
    • eTexts cannot be printed through the Texidium mobile apps. This option exists only in the Texidium desktop apps for Windows and Mac or the online version.
    • The option to print a specific page number or page range is not available in all eTexts.
    • For a more detailed illustration of this process, see the Tip Sheets on printing from eTexts for Mac or for Windows.
  • How do I delete a book from my device?

    To delete a book from a device:

    1. Sign in to the Texidium app using the device you want to delete the book from.
    2. In your Library, click the Information icon (InformationIconImage) next to the book you wish to delete.
    3. Click the Delete or DeleteBookIconImage button.
    4. When asked to confirm that you want to delete the book, click Yes.

    The book is deleted from your device. It will remain available through the cloud, so you can re-download it later if needed.

    Note: Books can only be deleted from local devices (computers, phones, tablets). Books cannot be deleted through Texidium Online.

  • How do I create, delete, or edit note categories?

    To create a new note/highlight category:

    1. Sign in to Texidium.
    2. In your Options menu, click Highlights and Sharing. You will be directed to a list of your currently configured note/highlight categories.
    3. Click Add Category.
    4. Give the new category a name.
    5. Choose a highlight colour to represent the new category using the colour picking tool under Category Colour.
    6. Click Save. The new highlight/note category will be created.

    To delete a note/highlight category:

    1. Sign in to Texidium.
    2. In your Options menu, click Highlights and Sharing. You will be directed to a list of your currently configured note/highlight categories.
    3. Click the arrow beside the name of the category you wish to delete, and then click Delete.
    4. Click Yes to confirm that you wish to proceed. The category will be deleted.

    To edit a note/highlight category:

    1. Sign in to Texidium.
    2. In your Options menu, click Highlights and Sharing. You will be directed to a list of your currently configured note/highlight categories.
    3. Click the arrow beside the name of the category you wish to edit, and then click Edit.
    4. Make the necessary changes to the name and/or colour assigned to the category.
    5. Click Save to save your changes.
  • How do I share my notes and highlights?

    Texidium users can share their note categories, allowing subscribed users to see all notes and highlights they have made in a specified category.

    To share a note/highlight category:

    1. Sign in to Texidium.
    2. In your Options menu, click Highlights and Sharing. You will be directed to a list of note/highlight categories available to you.
    3. Under My Categories, click the arrow next to the category you wish to share, and then click Share. A subscription code will be generated. It is recommended that you copy this code to your device for easy retrieval.
    4. Distribute the subscription code to everyone you would like to have access to the shared category. The code can be distributed in person, in a class handout, by email, or by another means.

    Your students or classmates can use the code you generated to subscribe to the category you shared. All notes and highlights made under that category will be reflected in subscribed users’ eTexts.

    Notes and tips:

    • Only the sharer can edit or delete shared notes/highlights. Subscribers can only view them.
    • Give your shared categories clear, helpful names to prevent confusion among subscribers.
    • Changes made to shared notes/highlights are immediately visible to all subscribers.
  • How do I stop sharing a note category?

    To stop sharing a note/highlight category:

    1. Sign in to Texidium.
    2. In your Options menu, click Highlights and Sharing. You will be directed to a list of note/highlight categories available to you.
    3. Under My Categories, click the arrow next to the category that you wish to stop sharing, and then click Stop Sharing.
    4. Click Yes to confirm that you wish to proceed. The category will no longer be shared, and subscribers will lose access to all notes and highlights made under it.

    Note: If you choose to share the category again, you will need to generate and distribute a new subscription code.

  • How do I subscribe to another user's shared notes?

    Texidium users can share their note categories, allowing subscribed users to see every note and highlight they have made in a category.

    To subscribe to a shared note/highlight category:

    1. Obtain a subscription code from the sharer of the category. You may receive this code in person, in a class handout, by email, or by another means.
    2. Sign in to Texidium.
    3. In your Options menu, click Highlights and Sharing.
    4. Under My Subscriptions, click the Add Subscription button.
    5. Enter the subscription code you were given, and then click Subscribe.

    You will be subscribed to the shared category. All notes and highlights made under that category will be reflected in your eTexts.

    Notes and tips:

    • Only the sharer can edit or delete shared notes/highlights. Subscribers can only view them.
    • As a subscriber, you can adjust the way a shared category looks in your eTexts if you don’t like the name or colour the sharer assigned it. This will only affect how the category looks in your eTexts.
    • It is recommended that you unsubscribe to note categories when they are no longer necessary (e.g. when you graduate or change courses).
  • How do I unsubscribe from a shared note category?

    To unsubscribe from a shared note category:

    1. Sign in to Texidium.
    2. In your Options menu, click Highlights and Sharing.
    3. Under My Subscriptions, click the arrow next to the shared category you wish to unsubscribe from, and then click Delete.
    4. Click Delete to confirm that you wish to proceed.

    You will be unsubscribed from the shared category. All notes and highlights in that category will disappear from your eTexts, and no future notes/highlights made in that category will be shared with you.

  • Can I share a link to a specific page of an eText with other Texidium users?

    Yes, it is possible to generate a link to a specific page of a specific eText, which you can then share with other Texidium users.

    To share a link to a page:

    1. Sign in to Texidium’s online eReader.
    2. Open a book and navigate to the page you wish to share a link to.
    3. Click the Link icon adjacent to the page number field at the bottom of the screen. It looks like two joined links of a chain.
    4. Click the Copy button in the window that pops up. The URL of the page you are on is copied to your device’s clipboard.
    5. Share the link you copied with other Texidium users by pasting it into an email or messaging app. This link will direct users to the page of the eText you wished to share.

    Notes:

    • Page links can only be generated and accessed through Texidium’s online eReader. This feature is not currently available in any of the Texidium mobile or desktop apps.
    • Links to pages are only accessible to Texidium users who have access to the book the page was shared from.
    • Page links can only be generated for eTexts that include pagination information. If the page number field reads “N/A” while you are reading an eText, then page links cannot be generated for that eText.
  • Can I use the online reader with my smartphone or tablet?

    To read on your mobile device, it is recommended that you download the appropriate Texidium mobile app (available free for Android and iPhone/iPad). Use of the online reader on a smartphone or tablet is not recommended.

    Mobile devices can be used to register and to edit your profile information online . However, users who attempt to read books on a mobile device through the online reader are likely to experience technical problems.

  • What is a Verification Code?

    A Verification Code is a short code that is emailed to you during the process of creating a Texidium account. Enter this code in the Verification Code field of the registration form to confirm that the email address you provided is valid. This will allow you to successfully create your Texidium account.

    Note: Do not navigate away from the registration form before you have completed and submitted it. If you do, any books you were in the process of ordering will not be successfully claimed, and you will need to claim them again.

  • What is a License Code?

    License Codes are the means by which some eTexts are sometimes distributed. Each code represents a specific book; redeeming a license code adds the corresponding book to your Library.

    If you have been issued a License Code, click the Redeem Code link in your Options menu to redeem it and get your book. For more detailed instructions, see: Getting eTexts with License Codes.

  • Where can I find my Homework Access Code?

    If you ordered eTexts through a Digital Resource Portal (DRP), any Homework Access Codes that were issued with your order can be found on the Order Receipt page of your DRP.

    To find a Homework Access Code on a DRP:

    1. Sign in to the DRP where you placed your order.
    2. In the dropdown menu next to your username, click Your Account/Orders. You are directed to a list of your previous orders.
    3. Click the View Details button next to the order your code was issued with. You are directed to an online copy of your receipt. Any Homework Access Codes that were issued are displayed here.

    Note: If you ordered your books through a Moodle, Blackboard, Canvas or D2L site, any Homework Access Codes you need will be provided by school faculty.

Getting Started

  • Where do I sign in to Texidium?

    You can sign in to Texidium’s online eReader at: reader.texidium.com.

  • Why don't I have any books?

    If you register for Texidium directly through the Texidium Sign In Page, you will not have any books in your Library when your account is created. You must obtain books through your school before you can begin reading.

    Some schools distribute books through a Digital Resource Portal (DRP) or a Learning Management System (LMS). Others issue License Codes that can be manually redeemed to claim books through the eReader. Speak to your course instructor if you aren’t sure how your school distributes eTexts.

    Note: Only members of participating schools are eligible to obtain books for Texidium. If you register before you order your books, you can sign in during the order process to add your books to your existing account.

  • How do I get eTexts for Texidium?

    Schools distribute eTexts for Texidium in a variety of ways. The process by which you will obtain your eTexts depends on the way in which your school has chosen to make eTexts available.

    If your school distributes eTexts through a Learning Management System (e.g. Blackboard): Watch the video demonstration of how to get eTexts through the Blackboard Learning Management System.

    If your school distributes eTexts through a Digital Resource Portal (DRP): Watch the video demonstration of how to get eTexts through a DRP.

    If your school distributes license codes for eTexts:

    1. Sign in to Texidium (at: reader.texidium.com).
    2. Click the drop-down menu next to your name.
    3. Click Redeem Code.
    4. Enter the first code you were given in the License Code field.
    5. Click Redeem.
    6. Repeat this process for each code you were issued to get all of your eTexts.

    Speak to your course instructor or contact your institution’s Helpdesk if you are not sure how eTexts are distributed at your school.

  • I ordered books through my school's Digital Resource Portal. Can I print or email myself a copy of my receipt?

    If you ordered your books through a Digital Resource Portal (DRP), it is possible to email yourself a copy of your order receipt. When you receive the emailed copy of your receipt, you can then print it out if you need a hard copy.

    To email yourself a copy of your receipt:

    1. Sign in to your school’s DRP.
    2. In the dropdown menu next to your username (top-right corner), click Your Account/Orders. You are directed to a list of your previous orders.
    3. Click the View Details button next to an order to view your receipt for that order.
    4. Click the Email Order Receipt button.
    5. Enter your email address in the field you are directed to, and click Send. A copy of your receipt is emailed to the address you provided.

    To print a copy of your receipt:

    1. Email yourself a copy of your receipt as described above.
    2. Check your email.
    3. When you receive the emailed copy of your receipt, use your email service’s Print function to print it.
  • Why should I download the Texidium apps?

    While it is possible to access Texidium through the Web, here are a few reasons why you may want to download one or more of our local eReading apps.

    • Mobile. No need to feel tied to your computer. A Texidium app on your tablet or smartphone lets you study anywhere at any time.
    • Flexible. Read on your choice of platform (iOS, Android, Windows, or Mac) and device (laptop, desktop, tablet, or smartphone).
    • Integrated. Read on your home computer, then switch to your smartphone, tablet or laptop and pick up exactly where you left off, with all your notes and highlights saved.
  • How do I download Texidium apps?

    To download the Texidium app for Windows or Mac:

    1. Go to https://reader.texidium.com/dist/#/apps.
    2. Click the Download button next to the Texidium app you wish to download (Windows or Mac).
    3. After the app is downloaded to your device, run the install file to install it.

    To download the Texidium app for iOS:

    1. Search for “Texidium” on the App Store using your Apple device.
    2. Download and install the app.

    To download the Texidium app for Android:

    1. Search for “Texidium” on Google Play using your Android device.
    2. Download and install the app.

Technical Issues

  • Why did my books disappear?

    If a book has disappeared from your Texidium Library, it means that your license for that book has expired or been revoked.

    There are a few reasons why this might happen.

    • If you withdraw from a class before the deadline to drop/add classes, your school may revoke access to books used in that class. In this case, you will not be able to regain access, because the books you lost are only available to students in that class.
    • Some schools provide students with temporary access to their books, but require them to ‘opt in’ by a certain date to keep their access. In this case, you may need to re-order your books through the site where you ordered them originally OR make a payment in person at your school bookstore to regain access.

    Note: If you order a book after the opt-in deadline, you will be considered opted-in by default, and you will be charged accordingly. You will not lose access to books for which you have already been charged.

  • I got an error message about cookies while trying to access an eText through my school's Learning Management System (LMS). Why?

    This error usually occurs when a student attempts to acquire books through their school’s LMS (e.g. Moodle, Blackboard, D2L) using a web browser that is configured to block third-party cookies.

    The solution is to adjust your browser settings to always allow third-party cookies. The procedure for doing this depends on what browser and device you are using.

    Learn how to enable third-party cookies:

    Note: This error may also occur if you attempt to acquire books using Safari while in private browsing mode. Switch out of private browsing mode to continue.

  • I got an error message when I tried to download an eText from the cloud. Why?

    The most likely reason is that you have already downloaded the book onto the maximum number of devices permitted. Each eText can only be stored on a limited number of devices at one time, determined by the publisher.

    Delete the book from one of your other devices and then try your download again. The book and all notes/highlights you have made in it will remain in the cloud, associated with your account, so you can re-download it later if necessary.

    If you continue to receive an error message when you try to download your book, contact our Support team through the contact form at the bottom of this page.

  • I got an error message saying that I’ve reached my maximum number of devices. Why?

    Your Texidium account can only be used on a limited number of different devices. If you get a message indicating that you’ve reached this limit, you will need to remove a device from your account before you can use the Texidium app on another device.

    To remove a device from your Texidium account:

    1. Sign in to your Texidium account at: reader.texidium.com.
    2. In the Options menu, click Profile. You will see a list of devices your account has been used on at the bottom of the page that opens.
    3. Click the trashcan icon next to the device you wish to remove from your account. Try to pick the device you use the least.

    Removing a device will allow you to start using the Texidium app on one new computer, smartphone or tablet.

    If you ever want to use Texidium on the device you removed again, you will need to remove another device first and re-download any books previously installed on the device.  Don’t worry – there is no limit to the number of times you can download books to your devices, and your synced notes, bookmarks and highlights will all be preserved.

  • I am having problems reading online with my smartphone or tablet. Why?

    To read on a smartphone or tablet, it is strongly recommended that you use the appropriate Texidium app for your device (available for iOS and Android) as opposed to the online reader. The online reader is not recommended for use on mobile devices.

  • Icons in the Texidium eReader look jumbled and out of alignment. Why?

    This problem occurs when a user signs in to Texidium after an update to the platform has been rolled out. It is caused by your browser attempting to display out-of-date images for icons that were altered in the update. To correct this problem, simply clear your browser’s cache and then sign back in to Texidium.

Tip Sheets

Getting Started

  • Registering for Texidium
  • Getting eTexts through a Digital Resource Portal (DRP)
  • Getting eTexts through a Learning Management System (LMS)
  • Getting eTexts with License Codes
  • Finding a Homework Access Code

Installing Texidium Apps

  • Installing Texidium for Windows
  • Installing Texidium for Mac
  • Installing Texidium for iOS (iPhone & iPad)
  • Installing Texidium for Android

Getting to Know Texidium

  • Texidium Online
  • Texidium for Windows
  • Texidium for Mac

Sharing Notes and Highlights

  • Sharing and Subscribing to Notes Online
  • Sharing and Subscribing to Notes on Windows
  • Sharing and Subscribing to Notes on Mac

Printing

  • Printing with Texidium for Windows
  • Printing with Texidium for Mac

Help Videos

Getting Started

  • Getting Started With Texidium

Reading Books

  • How To Read Books with Texidium

Accessibility

  • Learn About Texidium's Accessibility Features

Getting Books

  • Getting eTexts through a DRP
  • Getting eTexts through an LMS

Notes & Highlights

  • Making Notes in Texidium
  • Sharing and Subscribing to Notes and Highlights